|
CD-ROM
not functioning
|
| When
inserting the CD-ROM into the CD-ROM drive, the START
screen does not appear. |
1.
Check the CD-ROM for cracks or finger prints on the underside
(silver side). |
Clean
fingerprints and mild surface markings with a soft cloth
such as a t-shirt. |
| |
2.
Open the executable file (EXE) manually. |
If
the EXE can be opened manually the AutoRun function is
not enabled on computer. The EXE will need to be launched
manually every time. |
| |
3.
Load the CD-ROM in another optical drive on same computer. |
If
the CD-ROM functions in another optical drive, use that
drive to run the CD-ROM. |
| |
4.
Load the CD-ROM in an optical drive on a different computer,
preferably in a different location. |
If
the CD-ROM functions in an optical drive on a different
computer, and the computer that does not run the CD-ROM
is on a network, upgrade the user's profile from User
to Power User or Administrator. |
|
|
|
| Buttons
not functioning |
| When
moving the mouse cursor over a button, no change in the
mouse cursor takes place, or when clicking a button, navigational
features do not function. |
1.
Check if Adobe® Acrobat®
Reader™
is installed |
Install
Adobe® Acrobat®
Reader™ from the CD-ROM start screen. |
| |
2.
Check if Adobe®
Acrobat® Reader™
version 6 is installed |
If
so – Uninstall Adobe® Acrobat®
Reader™ version 6 and install the version
on the CD-ROM.
If Adobe® Acrobat® Reader™
version6 must be installed, install the version of Adobe®
Acrobat® Reader™
on
the CD-ROM and launch that version prior to loading the
CD-ROM. |
| |
|
|
| Buttons
not functioning |
| Menu,
Home, or Exit buttons only. When
clicking on a button the PDF file closes, leaving Adobe
Acrobat Reader open (gray screen). |
1.
Check if Adobe® Acrobat®
Reader™
Version
6.0 is installed |
Uninstall
Adobe® Acrobat® Reader™
version 6 and use the version that came with the CD-ROM.
Adobe Acrobat Reader must be closed manually if version
6 is used. |
| |
|
|
| Buttons
not functioning |
| When
clicking a button linked to a PDF file, an error is displayed
reading "Error opening [drive letter]\[file name].pdf" |
1.
Check if Adobe® Acrobat®
Reader™
is
installed |
IF
SO –
Uninstall Adobe® Acrobat®
Reader™ version 6 and install the version
on the CD-ROM.
|
| |
2.
Load the CD-ROM in an optical drive on a different computer,
preferably in a different location.
|
If
the CD-ROM functions in an optical drive on a different
computer, and the computer that does not run the CD-ROM
is on a network, upgrade the user's profile from User
to Power User or Administrator. |
| |
|
|
| Media/Video
Clips not functioning |
| When
clicking on a Media/Video Clip an error is displayed reading
"Cannot Initialize QuickTime. Check your QuickTime
and Acrobat MoviePlayer plugin installations."
|
1.
Check if Adobe® Acrobat®
Reader™
Version 5.0 is installed
|
QuickTime™
movie player software should be installed for
the clip to play properly. For the latest version of
the FREE QuickTime™ movie player software
from Apple®,
go to www.quicktime.com.
Although
there are no Media Clips that use the QuickTime CODEC,
certain versions of Windows Media Player looks for this
software before checking for other CODECs.
|
| |
|
|
| Media/Video
Clip image missing |
| When
clicking on a Media/Video Clip button, the Media/Video
Clip image is replaced with a torn black and white filmstrip
icon. |
1.
Check if Adobe® Acrobat®
Reader™
Version 7.0 is installed
|
1.
Open Adobe Acrobat Reader version 7
2.
Choose Edit > Preferences
3.
Under "Categories" (left side of window),
select the Trust Manager option
4.
Under the "Display Permissions for:" drop
down menu, choose Trusted Documents
5.
In the "Multimedia Permissions Settings" section,
ensure that all four "Allow" check boxes are
checked
6.
Select a media player in the white window located below
the "Allow Multimedia Operations" checkbox
7.
While the media player is highlighted, set the "Change
permission for selected multimedia player to:"
dropdown menu to "ALWAYS"
8.
Repeat steps 6 and 7 until all media players shown in
the white box have been changed to "ALWAYS"
9.
Under the "Display Permissions for:" drop
down menu, choose Non-trusted Documents
10.
Repeat step 5 then steps 6 and 7 until all media players
shown in the white box have been changed to "ALWAYS"
|
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|
|
| MasterMath™
questions have odd looking characters in text |
| Numbers
for fractions show up as letters (Ex. 1 = Z). |
|
End
user must have New Century Schoolbook font installed
on their computer to see the fonts correctly.
Contact
CD-ROM Technical Support if you are experiencing this
problem.
|
| |
|
|
| PowerPoint®
Buttons not functioning |
| When
Clicking on a PowerPoint™ chapter button (on the
table of contents screen), an error is displayed. |
1.
Verify that the PowerPoint file (on the CD-ROM) can be
opened manually through the PowerPoint™ Reader or
the PowerPoint™ application. |
The
PowerPoint™ file must be opened manually to access.
Contact
CD-ROM Technical Support if you are experiencing this
problem.
|
| |
|
|
| Adobe®
Acrobat® Reader™ error dialog box |
| When
opening a PDF file an error dialog box appears.
|
When
opening a PDF file an error dialog box appears detailing
the following:
"You cannot currently view Adobe PDF files from within
your web browser due to a configuration problem. Would
you like Acrobat to fix the configuration?" |
With
the error dialog box open, deselect the check box "always
perform this check when starting Acrobat", select
the Yes button.
|
| |
|
|
| QuickQuizzes™
not launching |
| When
clicking the QuickQuizzes Start button the computer locks
up. |
Older
versions of EMC and LPB have very large QuickQuiz™
files because of the content. These traditionally run
slow. If the user has other applications or services running,
this slows down the operation of the QuickQuizzes™
to a point where the computer may lock up. |
Limit
the amount of programs and services that are running
during the operation of the QuickQuizzes™
|
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