Acrobat Functionality

Using Adobe^® Acrobat^® Reader^™
with American Tech Products

American Technical Publishers, Inc. strives for excellence in product quality and usability. Full compatibility with third-party software and ease of use are features incorporated into our products. However, it has been determined through product testing at American Tech that Adobe^® Acrobat^® Reader™ Version 6.0 is not 100% backward compatible with previous versions of Adobe^® Acrobat^® Reader™. This causes functional problems when using American Tech CD-ROM products.

This information has been communicated to Adobe Systems Incorporated, and their engineers are in the process of developing a solution to correct this situation. We apologize for any inconvenience and we will provide additional information when it is received from Adobe Systems Incorporated.

Buttons not functioning – Error displayed when clicking on a button.

Problem:

When clicking a button linked to a PDF file, an error is displayed reading "Error opening [drive letter]/[file name].pdf"

Solution:

Install Adobe^® Acrobat^® Reader^™ from ATP CD-ROM start screen if software is not currently installed.

If Adobe^® Acrobat^® Reader^™ Version 6 is installed, uninstall Adobe^® Acrobat^® Reader^™ Version 6, then install Adobe^® Acrobat^® Reader^™ from the ATP CD-ROM start screen.

Buttons not functioning – Menu, Home, and Exit buttons only.

Problem:	When clicking a Menu, Home, or Exit button in a PDF file, the PDF file closes but leaves the Adobe^® Acrobat^® Reader^™application open. Manually exiting the Adobe^® Acrobat^® Reader^™ application allows returning to the CD-ROM Home screen.

Solution:	If Adobe^® Acrobat^® Reader^™ Version 6 is installed, uninstall Adobe^® Acrobat^® Reader^™ Version 6, then install Adobe^® Acrobat^® Reader^™ from the ATP CD-ROM start screen.

Buttons not functioning – Newer Dell computers with multiple optical (CD) drives only.

Problem:	When clicking a button linked to a PDF file, an error is displayed reading "Error opening [drive letter]/[file name].pdf"

Solution:	It has been determined through product testing at American Tech that certain Dell optical drive (CD) drivers influence the operation of Adobe^® Acrobat^® Reader^™ files. Use the second optical drive (CD-R, CD-RW, DVD) to run the CD-ROM.

Buttons not functioning – No mouse cursor change or navigation when clicking on a button.

Problem:	When moving the mouse cursor over a button, no change in the mouse cursor takes place, or when clicking a button, navigational features do not function.

Solution:	If Adobe^® Acrobat^® Reader^™ Version 6 is installed, uninstall Adobe^® Acrobat^® Reader^™ Version 6, then install Adobe^® Acrobat^® Reader^™ from the ATP CD-ROM start screen.

Media/Video Clips not functioning – Error displayed when clicking on a button.

Problem:	When clicking on a Media/Video Clip an error is displayed reading "Cannot Initialize Quicktime. Check your QuickTime and Acrobat MoviePlayer plugin installations."

Solution:	If Adobe^® Acrobat^® Reader^™ Version 5 is installed, QuickTime^™movie player software may need to be installed for the clip to play properly. For the latest version of the QuickTime^™ movie player software from Apple^®, click here.

Pop-up error message – Error displayed when clicking on a button.

Problem:	When clicking a button on any part of a PDF file, an error is displayed which reads "Cannot save form information"

Solution:	If Adobe^® Acrobat^® Reader^™ Version 7 is installed, this alert box will be displayed when clicking on any button. To prevent this from occurring check the "Don't show again" check box, then the CLOSE button.

This information is provided as a courtesy to users of American Tech products. Other considerations such as operating system, applications, and/or supporting file configurations may also affect operating characteristics.